Privacy policy

At Dreamlash, we believe it is important to protect your privacy and be transparent about how we collect and use your data. In this privacy statement, we explain what personal data we collect, how we use it and what rights you have with regard to your data.

Who are we?
Dreamlash is a webshop specialized in DIY eyelashes and related products. Our goal is to offer you the best products and service.

What information do we collect?
We collect the following data when you use our services:

  • Personal information: such as your name, email address, telephone number and address, which you provide when placing an order.
  • Payment details: such as your payment method and payment information (via a third-party payment provider).
  • Order history: such as products you purchased and the date of your order.
  • Technical data: such as your IP address, browser information, device settings and other data that can be collected through cookies (see the cookie policy).

Why do we collect this data?
We collect and use your data for the following purposes:

  • To process and ship your order.
  • To contact you about your order (e.g. in case of delays or problems with delivery).
  • To inform you about offers, new products or other services from Dreamlash (if you have given permission for this).
  • For customer service and support.
  • To improve our webshop and user experience.

How do we store your data?
Your data will be retained for as long as necessary to achieve the purposes described above, or until you withdraw your consent (if applicable). Data required for administrative or legal obligations (such as tax returns) may be retained for longer.

Do we share your data?
We only share your data with third parties when this is necessary for the performance of our services, such as:

  • Delivery services: In order to deliver your order, we share your data with our delivery partners.
  • Payment providers: To process payments, we may share your payment information with third-party payment processing providers.
  • External partners: such as marketing or analytics companies, but only in an anonymized form and in compliance with privacy legislation.

We never sell or rent your personal information to third parties without your express permission.

6. Cookies
We use cookies to enhance your experience on our website, analyze our website performance, and track your marketing preferences. For more information about our use of cookies, please see our cookie policy.

7. Your rights
You have the right to access your personal data, correct any errors, delete your data, and withdraw any consent you previously gave. You also have the right to object to the processing of your data in certain cases.

If you would like to make a request or would like more information about how we process your data, you can contact us at:
E-mail: info@dreamlash.nl

8. Security of your data
We take the protection of your personal data seriously and take appropriate technical and organizational measures to prevent your data from being lost or falling into the wrong hands.

9. Changes to this privacy statement
We may update this Privacy Statement from time to time to reflect changes in our policies or legislation. We recommend that you review this statement regularly to stay informed of any changes.

10. Applicable law
This privacy statement is subject to Dutch law. Any disputes will be submitted to the competent court in the Netherlands.